Shipping & Returns Policy
Thank you for visiting and shopping at Skye The Naturopath. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 2-4 days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
Skye The Naturopath does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
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(a) Express Shipping
The order will arrive within 3-5 business days.
Standard Shipping costs $12
Next business day within the express post network
Please note that we are not liable for any postal delays that may occur due to Australia Post.
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(b) Please note:
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(i) Business day means Monday to Friday, except holidays.
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(ii) Orders are not shipped or delivered on weekends or holidays.
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(iii) Date of delivery may vary due to carrier shipping practices, delivery
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location, method of delivery, and the items ordered.
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(iv) Products may be delivered in separate shipments.
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(v) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:-
(A) Transit Time: The amount of time it takes your order to leave our
distribution centre and arrive at the local delivery carrier. -
(B) Weight factor: Shipping costs are based on the weight of your order
and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
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(vi) Due to unforeseen circumstances, packages to and from our facility may be delayed. We appreciate your patience during this time.
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(vii) We will not be responsible for the wrong shipping address if you provide incorrect information.
5. Tracking Options
Skye The Naturopath aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1.
Domestic Shipping
All orders delivered within Australia automatically have tracking.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at skyethenaturopath@outlook.com
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Letitia Booth Hair politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at skyethenaturopath@outlook.com to report missing or lost packages.
8. Questions
If you have any questions about the delivery and shipment of your order, contact us at skyethenaturopath@outlook.com
Return Policy
No refunds or returns will be offered on supplements or products. If you have any questions or concerns please contact us at skyethenaturopath@outlook.com